Terms & Conditions

Last updated: January 2025

1. Acceptance of Terms

By accessing or using our CRM platform, you agree to be bound by these Terms & Conditions. If you do not agree, you may not use our services.

2. Use of the Platform

You may use the platform only for lawful business purposes. You are responsible for maintaining the confidentiality of your account and ensuring all activity under your account complies with these terms.

3. User Responsibilities

You agree not to misuse the platform, including attempting to access restricted areas, tampering with system functionality, or engaging in unauthorized marketing activities such as spam, harassment, or fraudulent messaging. You must not upload or import purchased, rented, scraped, or otherwise acquired lists that do not have clear, provable consent.

4. Email, SMS & WhatsApp Usage

You are responsible for adhering to all applicable regulations, including anti-spam laws and messaging policies for each communication channel (for example CAN-SPAM, CASL, GDPR, and local laws). You may send marketing or transactional emails only to users who have provided valid consent or have an existing business relationship.

Transactional messages (order confirmations, shipment notifications, payment receipts, password resets, and account notices) are permitted and may be sent without an unsubscribe link when required for service functionality. Marketing or promotional messages must include a visible and functional unsubscribe mechanism and honor opt-out requests immediately.

5. Anti‑Spam & Acceptable Use Policy

Angage360 maintains a strict anti-spam policy. Merchants and users of the platform are prohibited from sending unsolicited bulk email, using harvested addresses, or engaging in practices that generate complaints. Any account found to be sending unsolicited or abusive messages may be suspended or terminated.

We require that merchants obtain explicit consent for marketing communications and that consent records are maintained. Angage360 reserves the right to audit sending behavior and require proof of consent where necessary.

6. Monitoring, Deliverability & Enforcement

To protect recipients and maintain deliverability, Angage360 monitors bounce and complaint metrics. We use automatic suppression lists to block addresses that hard bounce, have been unsubscribed, or have generated complaints. Typical target thresholds we seek to maintain are: complaint rate under 0.1% and hard bounce rate under 2%. Accounts exceeding safe thresholds may be required to remediate or may be suspended.

Angage360 integrates with email service providers and uses feedback loops (e.g. bounce and complaint notifications) to ensure rapid processing of suppression events. We also implement rate limits and sending controls per account to prevent abuse and protect IP reputation.

7. Sample Permitted Email Types

Examples of permitted transactional and system messages include:

  • Order confirmations and order status updates
  • Payment receipts and invoicing
  • Shipping and delivery notifications
  • Password resets, login OTPs, and security alerts
  • Account creation and critical account notifications

8. Payments & Subscriptions

Subscription fees must be paid on time. Failure to make payments may lead to temporary suspension of services. Prices may be updated, and changes will be communicated in advance.

9. Data Ownership

You own all customer and business data stored within the CRM. We act only as a processor, helping you manage and analyze this data. We do not claim ownership over your content.

10. Data Security

We use industry-standard technical and organizational measures to protect data, including encryption in transit and at rest, secure servers, access controls, and routine security reviews. While no system is perfectly secure, we take reasonable steps to protect your information. Incidents will be reported in accordance with applicable law.

11. Service Availability

While we strive to maintain 24/7 uptime, we may occasionally perform maintenance or face outages. We are not liable for losses resulting from downtime or technical issues beyond our control.

12. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of the platform. Your sole remedy is to discontinue use of the service.

13. Termination & Suspension

We may suspend or terminate your account if you violate these terms, misuse the platform, engage in illegal activities, or jeopardize deliverability. In cases of serious abuse, accounts may be terminated immediately without prior notice. You may cancel your subscription at any time through your account settings.

14. Governing Law

These terms are governed by the laws applicable in your jurisdiction. Any disputes shall be resolved through arbitration or courts as permitted by law.

15. Changes to Terms

We may update these Terms & Conditions to reflect product improvements or legal requirements. Continued use of the platform means you accept the updated terms. Major changes will be communicated to account administrators via email.

16. Contact Us

For any questions about these terms, reach us at info@angage360.com.

17. Company Address

9590, 155 Street, Surrey, British Columbia, Canada, V3R 7S8